Warranty

DRAFT — review by client/legal before publishing. This page is a template, not legal advice. Review against your suppliers' warranty terms and current Australian Consumer Law before going live.

Every product we sell is genuine and backed by both the manufacturer's warranty (where applicable) and the consumer guarantees you're entitled to under Australian law.

Your guarantees under Australian Consumer Law

Under the Australian Consumer Law (ACL), goods sold in Australia come with guarantees that cannot be excluded. In particular, goods must be:

• of acceptable quality — safe, durable, free from defects, and doing what they're reasonably expected to do;
• fit for any purpose you told us about before buying; and
• matching their description and any sample or demonstration model.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund, and to compensation for reasonably foreseeable loss — depending on whether the failure is major or minor. These rights apply regardless of any manufacturer warranty.

Manufacturer warranties

Genuine Penrite products and any auto parts we supply may carry a manufacturer's warranty against defects. Manufacturer warranties are in addition to — not instead of — your ACL rights.

Where a product carries a manufacturer warranty, the details, duration and claims process are set by the manufacturer. We'll help you lodge a claim and can provide proof of purchase.

What warranties generally cover

• Genuine manufacturing defects in the product as supplied.
• Products that do not meet their published specification.

What warranties generally do not cover

• Incorrect application — e.g. using an oil grade or specification not suited to your vehicle. Please confirm compatibility using our Oil Finder or by contacting us first.
• Damage caused by misuse, contamination, mixing with other products, or use contrary to the manufacturer's instructions.
• Normal depletion of a consumable product through use.
• Consequential mechanical damage that is not a reasonably foreseeable result of a product failure (subject to your ACL rights).

Note on oils: Engine oil is a formulated, consumable product. Selecting the correct viscosity and approval for your engine is essential — using the wrong oil can affect your vehicle's own warranty. When in doubt, ask us before you buy.

How to make a warranty claim

1. Contact us at [Support email: ___] with your order number and a description of the issue (photos help).
2. We'll assess the claim and, where relevant, liaise with the manufacturer.
3. If approved, we'll arrange a repair, replacement or refund as appropriate under the ACL or the manufacturer's warranty.

Please keep your proof of purchase (order confirmation or tax invoice).

Need help before you buy?

Getting the right product first time avoids most problems. Use the Oil Finder, read Oil Grades Explained, or contact our team.

For more on your rights, visit the ACCC at www.accc.gov.au.