Payment & Security

DRAFT — review by client/legal before publishing. This page describes payment and security in general terms. Update it once your payment gateway is chosen and integrated. Not legal or security advice.

Your security matters to us. This page explains, in general terms, how payments work and how we help keep your details safe. All prices on our site are in AUD and include GST.

Payment methods

[Payment methods will be confirmed once the store's payment gateway is connected. The client is arranging payment integration separately. — ___]

We expect to accept common Australian payment options such as:

• Major credit/debit cards ([Visa, Mastercard, etc. — ___])
• [Digital wallets / buy-now-pay-later / bank transfer — as configured: ___]

The exact options available at checkout will be shown before you pay.

How your payment is processed

• Payments are handled by a trusted third-party payment provider. [Provider name once integrated — ___].
• Your card details are entered on a secure, encrypted page and passed directly to the payment provider.
• We do not store your full card number on our own servers.

This means your sensitive payment data is handled by specialists who focus on payment security.

How we protect your information

• Encryption in transit (SSL/TLS): Our site uses HTTPS so information sent between your browser and our site is encrypted.
• PCI DSS: Card payments are processed through providers that maintain PCI DSS compliance (the security standard for card handling). [Confirm provider's compliance once chosen — ___].
• Access controls: Access to customer and order data is restricted to authorised staff who need it.
• Fraud checks: Orders may be screened for fraud. We may contact you to verify details or, in some cases, cancel and refund a suspicious order.

For how we handle your personal information more broadly, see our Privacy Policy.

Staying safe when you shop

• Check that the site address starts with https:// and shows a padlock.
• We will never ask for your full card details or password by email or phone.
• Use a strong, unique password for your account.
• If you receive a suspicious message claiming to be from us, don't click links — contact us directly.

Refunds

Approved refunds are returned to your original payment method. See Returns & Refunds for timeframes and how to request a refund.

Questions about payment or security?

[Support email: ___] · [Phone: ___]