Privacy Policy

DRAFT — review by client/legal before publishing. Template only, not legal advice. Have it reviewed against the Privacy Act 1988 (Cth) and your actual data practices before publishing.

Last updated: [Date: ___]

PitStop Auto ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Entity: PitStop Auto · ABN: [ABN: ___] · Address: [Business address: ___]
Privacy contact: [Privacy/support email: ___]

1. What personal information we collect

We may collect:

• Identity & contact details — name, email, phone, delivery and billing addresses.
• Order information — products purchased, order history, and vehicle details you provide (e.g. rego, make/model) to help select products.
• Payment information — processed by our third-party payment provider; we do not store full card numbers on our servers (see Payment & Security).
• Account details — username and password (stored securely) if you create an account.
• Technical & usage data — IP address, device/browser type, and site activity via cookies (see our Cookie Policy).
• Communications — enquiries, support messages and feedback.

2. How we collect it

We collect information directly when you place an order, create an account, contact us, or use our site; and automatically through cookies and analytics tools. Where practical, we collect information directly from you.

3. Why we collect and use it

We use your personal information to:

• process and deliver your orders and handle returns/warranty claims;
• confirm the correct products for your vehicle;
• provide customer support and respond to enquiries;
• manage your account and, where relevant, trade accounts;
• meet legal, tax and record-keeping obligations;
• improve our website, products and service;
• send you marketing or updates where you have consented — you can opt out at any time.

We only use your information for the purposes it was collected, related secondary purposes you'd reasonably expect, or as required or authorised by law.

4. Disclosure of your information

We may share personal information with:

• Delivery and freight carriers to ship your order;
• Payment providers to process payments;
• IT, hosting and software providers who help operate our site;
• Professional advisers and authorities where required by law.

We require these parties to protect your information. We do not sell your personal information.

5. Overseas disclosure

Some service providers (e.g. cloud hosting, analytics or payment processors) may store or process data overseas in [countries/regions, if known: ___]. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

6. Data security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including encrypted (SSL/TLS) connections and restricted access controls. No system is completely secure; we continually review our safeguards.

7. Retention

We keep personal information only as long as needed for the purposes above or as required by law (e.g. tax records). We then take reasonable steps to destroy or de-identify it.

8. Access and correction

You may request access to or correction of your personal information at any time by contacting [Privacy/support email: ___]. We'll respond within a reasonable period. We may need to verify your identity. If we decline access, we'll explain why (as permitted under the Privacy Act).

9. Marketing and opt-out

Where you receive marketing from us, every message includes an unsubscribe option, or you can email us to opt out.

10. Cookies

Our site uses cookies and similar technologies. See our Cookie Policy for details and how to manage them.

11. Complaints

If you believe we've breached the APPs, contact us at [Privacy/support email: ___]. We'll investigate and respond. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website with the "last updated" date.

13. Contact us

Privacy enquiries: [Privacy/support email: ___] · [Phone: ___] · [Business address: ___]